Frequently Asked Questions

HOW DO I PLACE AN ORDER?

When you see an item you like, click on “BUY” and continue shopping until you are ready to complete your purchase. Then, click on the “CHECKOUT” to confirm your items, and finish your order. You may delete items out of your cart by clicking on the small 'x’ icon next to the item you wish to remove.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Juice Planning Online accepts: Visa, MasterCard, American Express, Discover,Paypal Juice Planning Online Return Credits, Juice Planning Online Gift Credits.

WHEN WILL I BE CHARGED?

As soon as you submit your order, your credit card will be charged. If an item is found to be unavailable your credit card will be refunded immediately. If your item is backordered, you have the option to keep the order opened, or cancel your order for an immediate refund.

HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?

After you click “Place Your Order” an e-mail confirmation including an order number will be sent to the e-mail address which you entered on your order form. If your order was declined and you still see a pending charge or charge on your statement/account, it actually has not gone through. It takes 48 – 72 hours for the “decline” to show on your statement and the charge to drop. If you still see a charge after 72 hours feel free to call us with your issuing bank on the line to have the charge dropped manually.